Thank you for choosing Our Booth NYC. We understand that plans can change, and we strive to be fair while protecting the time and resources reserved for your event.

Booking & Reservation

Your event date is reserved only after:

• A signed service agreement (if applicable), and

• Receipt of the required retainer or deposit.

Once your booking is confirmed, we begin reserving equipment, staffing, and scheduling exclusively for your event.

Retainer / Deposit

All retainers or deposits are non-refundable.

The retainer secures your event date and compensates for the loss of availability once your reservation has been accepted.

Client Cancellations

If you cancel your event:

• The initial retainer or deposit is non-refundable.

• Any additional payments made beyond the non-refundable retainer may be refunded at Our Booth NYC's discretion, less any expenses already incurred, unless otherwise stated in your service agreement.

• If the balance has not yet been paid, any remaining obligations are governed by your signed service agreement.

Event Rescheduling

We understand that unexpected circumstances can arise.

If you need to reschedule your event, please contact us as soon as possible.

We will make reasonable efforts to transfer your reservation to a new date, subject to:

• Availability

• Staffing

• Equipment availability

Rescheduling is not guaranteed.

Our Cancellation

If Our Booth NYC is unable to provide services due to circumstances within our control and no suitable replacement or alternative date can be arranged, you will receive a full refund of all amounts paid.

Our liability is limited to the amount paid for the affected services.

Force Majeure

Neither party shall be responsible for delays or cancellations caused by events beyond reasonable control, including but not limited to:

• Severe weather

• Natural disasters

• Government restrictions

• Venue closures

• Acts of terrorism

• Widespread utility outages

• Other unforeseen emergencies

If such an event occurs, both parties will work together in good faith to reschedule whenever reasonably possible.

Late Arrivals & Venue Restrictions

Our Booth NYC is not responsible for reduced service time resulting from:

• Delayed event schedules

• Venue restrictions

• Client or guest delays

• Limited venue access

• Power or internet issues caused by the venue

Unless otherwise agreed, the contracted service time will end as originally scheduled.

No Refunds After Services Are Provided

Once photo booth services have been provided, refunds will not be issued based on:

• Guest participation levels

• Event attendance

• Weather conditions

• Venue conditions beyond our control

• Personal preferences after the event

If you experience a service issue, please notify us promptly so we have an opportunity to address it.

Contact Us

If you have questions regarding this Refund & Cancellation Policy, please contact us:

Our Booth NYC

Website:
https://www.ourboothnyc.com

Email:
hello@ourboothnyc.com